Shipping policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@verygoodfireplaces.com

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@verygoodfireplaces.com within 24 hours and we will process an insurance claim on your behalf.

Cancellations and Refunds:

Cancellations, returns, and refunds are covered in our Refund Policy. In short: cancel within 24 hours of ordering and there is no fee, a 5% fee applies after 24 hours and before the order ships, and once an order has shipped it is handled as a return under the Refund Policy.