VeryGoodFireplaces.com is proud to be an Authorized Dealer for the brands that we represent. When you buy any product from an authorized dealer, you do so for peace of mind. We buy directly from the manufacturers, so that you receive only factory-fresh merchandise, with a full USA based warranty. All the parts, accessories, and user manuals that are packed in the box by the manufacturer will be included in your orders shipment. Buying from an authorized dealer guarantees that all manufacture rebates and special offers will be available to you. 

Before you purchase from an unauthorized dealer, you should consider the following. Some unauthorized dealers sell products with the serial numbers altered, or entirely removed so that the manufacturers cannot track how they obtained these units and what channels or country they are sold in. This voids the warranty. Some unauthorized dealers sell "grey goods" or "parallel import" versions of the products. These are similar versions that were not intended for distribution in the USA. In some instances, the manufacturers will not honor the warranty or rebate offers on products that are not sold through their approved sales networks. Some of these products can have different voltages, different accessories, or instruction manuals that are not written in English. Even when the merchandise is the legitimate USA version, some unauthorized dealers will take accessories out of the sealed carton, and sell them to you separately at an additional cost. Some dealers will sell refurbished products without informing you of this. Please be aware of these potential pitfalls and buy from an authorized dealer.

If you have any further questions please see our Contact Us page for assistance.