Q: Can you recommend a fireplace that meets all of my needs?

A: Absolutely! Please email your requirements (measurements, installation details, preferred features, etc.) to support@verygoodfireplaces.com. Our team will provide you with a few product recommendations to review.

A: Your order typically arrives within 3-9 business days. Upon receiving your order, we promptly contact our suppliers to confirm stock availability for immediate shipment. If an item is on backorder, we'll notify you via email with estimated shipping dates and confirm your purchase intention. Items available for immediate shipment (within 4 business days) are processed for payment and shipping. Once shipped, delivery generally takes 2-5 days depending on your location.

Q: Do I need to be home when the unit is delivered?

A: Once your package arrives at the local distribution center, the courier will contact you to schedule a delivery appointment. Someone must be present to sign for the product upon delivery, but it does not need to be the person who placed the order.

Q: Do you offer installation services?

A: Unfortunately, we do not currently offer installation services. To ensure compliance with local building codes, we recommend hiring a licensed general contractor for all installations. For specific installation questions, please email support@verygoodfireplaces.com, and a technician will respond the following business day.

Q: Do you sell wood, gas, pellet, or propane fireplaces? 

A: No, we only sell electric fireplaces at this time.

Q: Will you beat a competitor's price? 

A: Yes, we guarantee the best price on the internet through our Absolute Best Price Guarantee. You can find more information about this policy HERE.

Q: What is your return policy? 

A: Unused items can be returned within 30 days of delivery. Return shipping costs will be deducted from your refund. For more information on our return policy, click HERE.