Frequently Asked Questions

Clear answers to common questions about choosing, installing, ordering, and owning an electric fireplace.

Choosing the right fireplace

How can I get help choosing an electric fireplace?

Use our personalized fireplace recommendations for help narrowing the options by installation type, size, style, and features.

What types of fireplaces do you sell?

We specialize in electric fireplaces, including built-in, wall-mounted, insert, three-sided, see-through, water-vapor, outdoor-rated, and mantel or suite configurations.

How do I choose the right fireplace size?

Start with the finished opening or wall width, viewing distance, room proportions, and the installation manual framing requirements. Use the product filters and confirm the final dimensions in the model-specific manual.

What is the difference between built-in and wall-mounted models?

Built-in fireplaces are recessed into a framed opening for an integrated appearance. Wall-mounted models attach to the wall and usually require less construction. Some models support both methods.

Can I install a television above an electric fireplace?

Often yes, provided the fireplace manufacturer clearances and the television manufacturer requirements are followed. Heat discharge location, mantel depth, and wall construction all matter.

Installation and everyday use

Do you provide installation services?

We do not provide installation services. We recommend using a qualified local contractor or electrician and following the model-specific installation manual.

Can an electric fireplace be plugged in, or must it be hardwired?

It depends on the model, size, voltage, and heater output. Confirm the requirements on the product page and in the manual before installation.

Can I use the flame effect without heat?

Most electric fireplaces allow independent flame operation, but features vary by model. Confirm this capability in the product specifications.

Can an electric fireplace heat an entire home?

Electric fireplaces are generally intended as supplemental zone heat rather than a whole-home heating system. Heating capacity depends on voltage, wattage, room conditions, and the model.

Can I install an electric fireplace outdoors?

Only use a model specifically rated by the manufacturer for the intended outdoor or covered-outdoor location.

Shipping, returns, and support

How long does delivery take?

Most in-stock products ship within five business days and typically arrive two to five business days after shipment. See the Shipping Policy for details.

Do I need to be home for delivery?

Many large fireplaces ship by freight and may require an appointment or signature. Follow the carrier tracking instructions.

What should I do if my order arrives damaged?

Inspect the shipment before signing, note visible damage on the freight paperwork, take photographs, and contact us within 24 hours.

What is your return policy?

Most unused, uninstalled items can be returned within 30 days, subject to conditions and brand-specific exceptions in our Refund Policy.

Can I cancel an order?

Contact us immediately. Orders cancelled after 24 hours may incur a 5% administrative fee, and custom or made-to-order products may not be cancellable.

Do you offer price matching?

Eligible purchases are covered by our Absolute Best Price Guarantee.

Are you an authorized dealer?

Yes. Our authorized dealer relationships help protect manufacturer warranty eligibility and access to current product support. Learn why this matters.

Where can I find manuals and warranty information?

When manufacturer documents are available, we link manuals and specification sheets on the product page. Warranty terms vary by brand and model.

How can I contact Very Good Fireplace?

Email support@verygoodfireplaces.com, call 307-200-9396, or use our contact page.